Refund Policy

Your 30-day promotion period begins immediately upon successful payment. By completing checkout, you acknowledge that promotional resources may be allocated and costs incurred from the moment your payment is confirmed, even if you have not yet submitted your creator profile details.

How you pay affects renewal:

• Stripe (default card checkout): a monthly recurring subscription that renews every 30 days until you cancel. You can cancel anytime; your promotion continues through the end of the current paid period.
• Crypto (OxaPay) and alternative card (Payblis): a one-time prepayment for 30 days of promotion. These methods do not auto-renew. When the period ends, promotion stops unless you pay again.

All promotion purchases are final and non-refundable once payment is successfully processed. We do not offer partial refunds for unused days within your 30-day promotion period.

We sell promotion and visibility, not guaranteed subscribers, revenue, or conversion outcomes. Results depend on your profile quality, pricing, content, messaging, response times, and how you engage with visitors we send.

The following situations are not eligible for a refund:

• Changed mind: requesting a refund after a few days because you no longer want the service
• No or low results: no new subscribers, followers, messages, or revenue during your promotion period
• Low conversion: traffic was delivered but did not convert due to your profile, pricing, content quality, bio, offers, or fan messaging and chatting
• Partial period refunds: unused days remaining in your 30-day promotion
• Unrealistic expectations: expecting instant or guaranteed outcomes from promotion
• Third-party platform issues: problems with your Fanvue, OnlyFans, or other external account that are outside our control

Platform expectations (OnlyFans vs Fanvue)

If you run a successful OnlyFans profile, you cannot expect the same subscriber counts, conversion rates, or revenue on Fanvue. Fan behavior, pricing norms, and conversion rates differ between platforms and cannot be compared directly. Weak Fanvue results after strong OnlyFans performance are not grounds for a refund if we delivered promotion as described.

Real visitors are sent to your profile through our creator discovery network. If those visitors do not subscribe, that does not mean promotion was not delivered. It often reflects how your profile converts that traffic. Promotional spend on our side still applies from day one.

We may issue a full refund only in the following circumstances:

• Duplicate or erroneous charge: you were billed twice for the same order, or a clear billing error occurred
• Service not delivered due to our error: we failed to publish or activate your listing due to a technical failure on our side (not due to missing or invalid information from you)

In rare cases, we may review a request case by case at our sole discretion if the issue was directly caused by us and could not be resolved another way. Submitting a request does not guarantee approval.

We guarantee that, upon successful onboarding, your profile will be promoted across our creator discovery network (FanvueModels, AIOnlyFans, and FansCraftor) for the purchased period, subject to our content and verification requirements.

We do not guarantee:

• A specific number of subscribers, followers, or messages
• Any minimum revenue or earnings
• Conversion rates or fan retention

If we determine that traffic or visibility from our side is below what we expect for your plan (and the issue is not caused by your profile, content, or fan engagement), we may offer additional support at our discretion. This is not a refund, but extra promotion to make things right.

Depending on the situation, we may:

• Extend your promotion period
• Improve your placement on our sites (featured spots, homepage, priority in search)
• Apply a profile boost across our network

These remedies are evaluated case by case and are not automatic. Contact us via email or Telegram (see Section 8) with your order details and a description of what you are seeing.

If you believe your situation qualifies under Section 4, contact us with your order details, payment confirmation, and a clear description of the issue. You can reach us by email or Telegram:

We usually reply faster on Telegram, including on weekends. Email replies typically arrive within 2 to 5 business days. Approved refunds are processed to the original payment method where possible.

If you dispute a charge with your bank or payment provider without contacting us first, we reserve the right to suspend or terminate your promotion, contest the dispute with evidence of service delivery, and decline future orders.

Please contact us via hello@fanvuemodels.com or Telegram (@fanvuemodelsofficial) before initiating a chargeback so we can review your case.

Stripe subscriptions: renew automatically every 30 days until cancelled. Contact us via email or Telegram to cancel. Your promotion runs through the end of the current billing period. No refund is due for the current period.

One-time payments (crypto or alternative card): cover a single 30-day promotion period with no automatic renewal. When the period ends, promotion stops unless you purchase again. No cancellation fee applies, and no refund is due for the current period.

This policy should be read together with our:

• Terms of Service
• Creator Listing License
• Privacy Policy